Support Services

General services

You can contact our support team of AIMMS Specialists for help using our products. Our team are skilled Operations Research and IT professionals with extensive experience in applying OR and AIMMS (see also Consulting Services).
We offer free support for installation and licensing, reporting software issues, and discussing new feature requests (maintained licenses only).

Solver selection

In AIMMS, mathematical program formulation is solver-independent, so you can test and select the best solver for your problem. If you need help in this solver selection process, please contact us.

For more extended professional help, such as on using specific AIMMS functionality, modeling, or performance questions, you can purchase one of our AIMMS support contracts. With such a contract, you are entitled to contact our support team for any kind of AIMMS development or related modeling question.

The following two types of AIMMS support contracts are available:

See the pricing terms & conditions.

See the exact terms of the support contract.

Work with us to audit your model for accuracy, robustness, or performance. Our Model Audit typically consists of:

• Identification – we identify problematic areas for improvement, determine the expected time needed for analysis, and the scope of work.
• Analysis and Report – we report items that can be improved, and advise how to proceed.
• Implementation –  you decide how to implement suggested improvements: yourself, with us, or with an AIMMS consultant.

Note: Model Audits are based on AIMMS versions released in the last 3 months (see the AIMMS release history). For projects using older AIMMS versions, then upgrading must be part of the Model Audit.

Our team of AIMMS/Optimization Specialists offers consulting services to help you excel in your use of AIMMS.

We can help you, for example:

• create an initial app design
• reduce solve times
• discover and apply new AIMMS features
• explore WebUI customization options
• plan data management

You can count on our 30+ years of expertise to help you create the best optimization solutions for your organization.

Kickstart a new AIMMS project with our optimization specialists by your side. Decide which business problem to tackle, and our experts will help you develop an MVP of your solution in record time.

This “Hackathon” style workshop typically takes 2 days to complete.