1. We act with integrity towards others and ourselves
2. We start from trust, communicate openly and listen generously
3. We deliver results for our customers and for AIMMS
4. We take a long-term view in our daily execution
5. We act as a team
The AIMMS Promise
Customers are our central focal point and are fundamental to everything we do. We are committed to ensuring our customers are completely satisfied with our software and services. Our support team is here to assist you on an ongoing basis. Bottom line – we want to provide you with the best customer experience in our industry and aim to exceed expectations every chance we get.
To accomplish this goal we are dedicated to the following:
- A cutting-edge product we are proud of
- A focus on providing value to your business
- A friendly, transparent, customer-centric culture
- Unrivaled customer support to help you succeed
- Availability of product expertise
- Ongoing access to training and resources
- Proactive, collaborative dialog about product enhancements
This level of service to our customers has led to one of the highest retention rates in the industry. We often hear that it is one of our core strengths and a key differentiator from others in our field.
Holacracy at AIMMS
AIMMS has embraced Holacracy, a self-management practice for running purpose-driven, responsive companies, since 2016. Adopting Holacracy as a way of working has allowed us to push the performance and engagement of our team to higher levels. AIMMSians do not believe in hierarchy or corporate egos. We strive for agility and transparency of information. Using a system of self-organization like Holacracy, while being driven by our purpose and values, allows us to unleash our collective intelligence, foster trust and personal development, and serve our customers in the best way.