Our Customer Commitment

Exceeding expectations every step of the way

The AIMMS Promise

Customers are our central focal point and are fundamental to everything we do. We are committed to ensuring our customers are completely satisfied with our software and services. Our support team is here to assist you on an ongoing basis. Bottom line – we want to provide you with the best customer experience in our industry and aim to exceed expectations every chance we get.

To accomplish this goal we are dedicated to the following:

  • A cutting-edge product we are proud of
  • A focus on providing value to your business
  • A friendly, transparent, customer-centric culture
  • Unrivaled customer support to help you succeed
  • Availability of product expertise
  • Ongoing access to training and resources
  • Proactive, collaborative dialog about product enhancements

This level of service to our customers has led to one of the highest retention rates in the industry. We often hear that it is one of our core strengths and a key differentiator from others in our field.