Customer Success

Customers are our central focal point and are fundamental to everything we do. We are committed to ensuring our customers are completely satisfied with our software and services. Bottom line – we want to provide you with the best customer experience in our industry and aim to exceed expectations every chance we get. We are in your corner (and at your side) to help you succeed.

We pride ourselves on being a little out of the ordinary. Our values and culture are not just text on our web site but part of our DNA. It’s who we are – a dedicated group of supply chain experts, data scientists, developers, tech and optimization gurus on a mission to help people make better decisions with less effort and waste.

Customer Satisfaction Survey Results 2021

The level of service to our customers has led to one of the highest retention rates in the industry. We often hear that it is one of our core strengths and a key differentiator from others in our field.


Trusts AIMMS as a company	Believes AIMMS is committed to Customer Success	Is satisfied with AIMMS products and services

It’s the start of a beautiful friendship

We believe every new relationship begins with mutual trust, respect and a shared long-term goal. That’s why we dedicate time up front to fully understand your unique situation, challenges and ambition to get the full picture. We are also very open about what we can and can’t do and our areas of expertise. Our global network of experienced strategic and implementation partners allows us to deliver consistent and extraordinary results.